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Bug #6021

closed

Error logging in to network in Morpho

Added by Sarah Clark over 11 years ago. Updated over 11 years ago.

Status:
Resolved
Priority:
Normal
Assignee:
ben leinfelder
Category:
-
Target version:
-
Start date:
07/03/2013
Due date:
% Done:

0%

Estimated time:
Bugzilla-Id:

Description

Tammy Neher was able to create a KNB account online, download and install Morpho, and create a Morpho account. However when in Morpho, she cannot log into the network using the KNB account she created. She's sure it's the right password.

"Hi Sarah,
- I set up the KNB account (ID: tdneher)
- downloaded and installed Morpho
- Gave Morpho profile name: Neher
- received error message "Login failed. Please check Caps lock key and try again'"

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 #1

Updated by ben leinfelder over 11 years ago

  • Status changed from New to In Progress

She has an account, and can request her password be reset. Her registered email address is:
Link to reset password: http://knb.ecoinformatics.org/knb/cgi-bin/ldapweb.cgi?stage=resetpass&cfg=knb

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 #2

Updated by Sarah Clark over 11 years ago

can close -- Tammy made her network profile affiliated with MSU by accident when creating her Morpho profile, so the network was not recognizing her account. Made a new profile 'unaffiliated' and it is working.

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 #3

Updated by Sarah Clark over 11 years ago

  • Status changed from In Progress to Resolved
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