Actions
Bug #3937
openLogin results in misleading error message when KNB is down
Start date:
04/03/2009
Due date:
% Done:
0%
Estimated time:
Bugzilla-Id:
3937
Description
I attempted to login from the main Morpho screen, and received an immediate "Login failed" message that further suggested I check the Caps Lock key and try again. This clearly gives them impression that the password I supplied was incorrect. However, in this case it wasn't a password problem at all -- it turns out that KNB was down at the time. In this situation, Morpho should report an error message indicating that the server is unavailable. Otherwise the user is likely to waste time trying to figure out why his/her password isn't working.
This was on OS X, but I assume it is not an OS-specific problem.
Actions